Shipping Policy

All WOOLA orders are carefully prepared and dispatched from Sydney, Australia.

Australia

Standard Shipping — $10 AUD
Free standard shipping on orders of $200 AUD or more.
Estimated delivery: 3–5 business days

Express Shipping — $25 AUD
Estimated delivery: 1–3 business days

Delivery estimates apply from the date of dispatch.

New Zealand

Standard Shipping — $20 AUD
Estimated delivery: 7–14 business days

Express Shipping — $45 AUD
Estimated delivery: 3–5 business days

Delivery estimates apply from the date of dispatch.

Order Processing

In-stock orders are generally prepared and dispatched within 1–3 business days.

Orders are dispatched Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

During busy periods, collection launches or promotional periods, please allow a little extra time for your order to be prepared.

Pre-Orders

For pre-order items, the estimated dispatch timeframe will be stated on the individual product page.

Please note that pre-order dates are estimates and may occasionally change due to production or freight delays.

If no estimated dispatch timeframe is shown, please contact us before placing your order and we will be happy to confirm the expected availability.

If your order contains both in-stock and pre-order items, your order will generally be dispatched together once all items are available.

If you would prefer your in-stock items to be sent separately, please contact us. Additional shipping charges may apply.

International Shipping

Online checkout is currently available for Australia and New Zealand.

For orders to other international destinations, please contact us via Instagram @woola_sydney before placing your order. We will provide a shipping quote based on your destination and order.

International orders may be subject to customs duties, taxes or import charges imposed by the destination country. Any applicable charges are the responsibility of the customer.

Delivery & Tracking

All orders include tracking where available. Tracking details will be provided by email once your order has been dispatched.

Delivery timeframes are estimates only and may vary depending on your location, postal or courier delays, weather, peak periods or other circumstances outside our control.

Please ensure that your shipping address is correct before completing your order. If you notice an error after placing your order, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

If you have any questions about your order or delivery, please contact us and we will be happy to assist.